Frequently Asked Questions

A: All of our policies are available in this section of our website.
A: Important dates and times are listed in the School Calendar. You can also visit the Dates & Times Section.
A: You can find our details on the Contact Us page. Here you will find our phone number, address etc. there is also contact form which will allow you to contact us directly via email.
A: The Parent Portal is a new information system that allows parents and carers to access information about their children at school. For more information visit our Parent Portal Page.
Meals are served on a cafeteria system with a wide choice of dishes. Pupils pay on a daily basis at a cash point in the Dining Room. (Free school meals are available. Parents wanting details should apply, in confidence, to the School or to the Education Office at the address on page 1). Pupils may prefer to bring a packed lunch to eat in school. The hall is set aside at lunchtime for pupils to eat their sandwiches. Pupils are supervised by our School Meals staff. Pupils must not leave the school premises without permission.
Yes. Any lost property is kept at Reception. Pupils can go during lunchtime to claim any item which belongs to them. P.E. kit is dealt with by the P.E. department. Pupils should keep their property with them at all times, otherwise it tends to become mislaid.

All clothing and equipment should be clearly marked with the owner’s name.

While the school will give every assistance in searching for mislaid items, we cannot be held responsible for lost property. No property, unless needed for lessons, should be brought to school.

Money or valuables should be handed to staff for safe keeping.
Yes, we never seem to have all the funds we need to resource the variety of activities and rewards we run and provide for the benefit of our pupils. Therefore, we ask parents to contribute £5 when their child starts in Year 7, (we do not request a contribution in Years 8 - 13).
There is a Medical Room where attention can be given for minor accidents or ailments by the Student Welfare Manager or one of our trained First Aiders on the staff. In more serious cases parents are informed and asked to collect their child from school. No child is sent home to an empty house. If a pupil has a serious or recurring medical problem it is advisable for parents to inform the Year Leader and Student Welfare Manager.
The Governors have resolved that it is the right of every pupil to receive free school education and that activities offered during the normal school day are available to all pupils regardless of their parents ability to meet the cost.

Parents are asked to make a voluntary contribution towards individual music tuition, optional extras like school trips, Duke of Edinburgh Award activities and the Outdoor Pursuits programme.

Every attempt will be made to ensure that no pupil is embarrassed or disadvantaged because of inability to pay. Parents are asked to contact the Year Leader, in confidence, if there are any problems.
The Governing Body has adopted the Local Authority’s School’s Compliments and Complaints Procedure. This procedure is a requirement of the School Standards and Framework Act 1998. A full copy of the procedure is available on the school website. We would hope, however, that most complaints could be dealt with at an informal level by initially contacting your child’s student support manager.

If you are happy with the actions of the school, or a teacher, please let us know: it is good to know when we have got it right.

General day to day concerns should be raised in the first instance with the Year Leader; more serious concerns should be referred to the Head teacher or one of the Deputies.

We welcome suggestions for improving our work in school. We understand that a common fear is that our relationship with you and your child will be affected if you express dissatisfaction. That will certainly not be the case.

You can complain about the workings of the school, including Curriculum issues, the conduct of staff / Governors, failure to provide a satisfactory service, failure to follow school policies and procedures. You can put your concerns in writing or you can make an appointment to see the Head teacher, one of the Deputies or the Year Leader. They will make sure that they understand what you feel went wrong and will ask what you would like the school to do to put things right.

The Head teacher or the Deputy will consider the complaint and, where necessary, conduct an investigation. You will then receive a response to your complaint confirming what action if any is to be taken to prevent a similar problem arising again.

This does not mean that in every case the school will come round to your point of view, but it will help both you and the school to understand what happened.

If you are still not satisfied, contact the Chair of Governors. They will arrange for your complaint to be considered by the Governing Body. They will be independent of the situation and bring a new outlook. The Governors will make a decision which will be conveyed to you and the school.

Complaints about school problems are almost always settled within school, but in exceptional cases it may be necessary to refer the problem to an outside body such as the Mediation and Conciliation Service, which is independent of the school, who will offer you support and advice. If your complaint is about the Head teacher of the school you should direct your complaint to the Chair of Governors. If your complaint is about the Governing Body, the Department for Education will need to investigate.
Very definitely! Pupils should not bring valuables to school. Neither should they bring jewellery, portable electrical equipment, (including MP3 Players/CD/DVD players, digital cameras, mobile telephones, pagers or electronic games), or bicycles, (unless you and the school have agreed that your child may participate in our cycle scheme).

It is obvious that your child must not bring cigarettes, lighters, matches or fireworks to school, but neither must they bring any substance which is identified as being hazardous or flammable; this includes most aerosols including hairspray and deodorants, (please provide your child with a roll on).

Pupils should not bring any other item or substance which may create an unacceptable risk to the safety of staff or pupils, such as tippex, felt-tips or similar. Any such items, where practicable, will be confiscated.

Mobile phones are not allowed at school. Should parents wish to contact their son/daughter, they can contact the school office and urgent messages will be passed on. If students do bring mobile phones to school for any exceptional reason, they must be passed onto the appropriate Year Leader for safe keeping during the day. If for any other reason mobile phones are bought into school they will be confiscated and locked in the school safe. Mobile phones confiscated on a Monday or Tuesday will be held in the school safe until the end of the school week where they can only be collected by parents/carers between 3.00-3.30pm (in the event of school finishing at 12.20pm, phones due to be collected, can be picked up between 12.20 and 12.50pm.). Phones confiscated on a Wednesday, Thursday or Friday will be confiscated until the end of the following school week where they can only be collected by parents/carers between 3.00-3.30pm. If, however, the return of the mobile phone falls in a school holiday, the phone can be collected on the first day back by parents/carers, between 4 - 4.30pm with the exception of the summer holiday, in which case the phone can be collected by parents/carers on the first Friday of the holidays between 3-3.30pm. The school will not make any exceptions to these rules, so please refrain from attempting to request this.

Note: We reserve the right to inform the Police or Trading Standards about any instance where a child is found to be in possession of cigarettes or any substance believed to be illegal or restricted. If a student is found to be carrying weapons such as a knife or replica weapons they will be permanently excluded from school.

Spot checks will be carried out to ensure that pupils are not bringing banned items to school.